Tag » VOC

What will the 2017 Voice of the Customer priorities be?

Voice of the Customer (VoC) has emerged as one of the most invaluable tools for companies to prioritise investment, remove inefficiency and create a differentiating experience for their customers. 335 kata lagi


What is VoC Research?

The following post was written by Mark Dengler, President at RMS.

In the market research world, the voice of the customer (VoC) is key to understanding and managing customer experiences as well as enhancing product/service design. 457 kata lagi

Market Research Tips

Plain English Definitions for the Numeracy Progressions

In my reductionist quest to make things in education more accessible, I’ve started revising the definitions we use.

The reason for this is that they get in the way a lot of the time. 347 kata lagi



” ……. korporat asing yang masuk saat ini jauh lebih dahsyat dari segi kekuatan, profesionalitas dan jaringan global dibanding VOC” 1.020 kata lagi


Plain English Definitions for the Literacy Progressions

I’ve started writing new course content for the new NZCALNE (Voc) – the latest version of our course. I want to revise the definitions that we use to talk about the Learning Progressions for Adult Literacy and Numeracy. 314 kata lagi


4 Voice of the Customer Tools for Collecting Feedback

Analytics often track what a customer does, but voice of the customer tools figure out why someone performs an action. Several voice of the customer tools can be used to collect feedback. 356 kata lagi

Your Home’s Indoor Air Quality

I am a chronic asthmatic. I am very aware of the quality of air in my home as it has an immediate effect on my health. 1.711 kata lagi

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