Voice of the Customer (VoC) has emerged as one of the most invaluable tools for companies to prioritise investment, remove inefficiency and create a differentiating experience for their customers. 335 kata lagi
Tag » VOC
In my reductionist quest to make things in education more accessible, I’ve started revising the definitions we use.
The reason for this is that they get in the way a lot of the time. 347 kata lagi
I’ve started writing new course content for the new NZCALNE (Voc) – the latest version of our course. I want to revise the definitions that we use to talk about the Learning Progressions for Adult Literacy and Numeracy. 314 kata lagi
Analytics often track what a customer does, but voice of the customer tools figure out why someone performs an action. Several voice of the customer tools can be used to collect feedback. 356 kata lagi