Tag » Customer Service

How satisfying is the Indian Airline Industry?

Customer is the most valuable asset in a service industry. Having said that, would an airline exist without customers? The answer is a big ‘NO’. The experience of a customer can break or make the brand loyalty. 1.166 kata lagi


Call Center Tips

From both my professional and personal experience with Call Centers, I have developed some strong opinions about how they should be run. I worked as a call center agent for close to five years in various jobs and have also managed three Call Centers at three different companies. 1.584 kata lagi

Customer Service

Endeavor's "Elite" Celebrate in Style for First Annual Employee Awards Program

More than a dozen individuals and two teams from Endeavor Air were honored Thursday night for their role in helping the airline soar.

Held at the historic Van Dusen Mansion in downtown Minneapolis, the first annual Endeavor’s Elite Awards Program brought together employees who were nominated by their peers for delivering excellence in four categories – Safety, Operations, Customer Service, and Teamwork. 306 kata lagi

Our People

Scoot Over Here!

Not that anyone cares but I am safely back from our annual convention in Las Vegas and, as usual, I couldn’t escape that hell soon enough. 1.147 kata lagi

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Dear Qui Talks: What is the purpose of life?

Dear Qui Talks,

I used to ask myself, “What is the meaning of life?” “Why are we all put here?” Many have answered to fulfill a destiny…but what is our destiny?

245 kata lagi

The Customer is always right. Or...

When I worked for a beer company, if we changed the bottle or even the label, we would get calls and emails saying we had changed the product… 284 kata lagi