Tag » Balanced Scorecard

What do you do with the output of customer survey’s? Eat them?

Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised. ~ Richard Branson, Virgin Group… 749 more words

Today, the productivity of the individual largely determines the performance of the organisation in which the individual works.

However, in our society issues of performance and productivity improvement has not been given the required attention it deserves.

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Balanced Scorecard

Customer Experience Design is unique to your companies customers, you can’t copy other people’s

“In the innovation age customer experience is key. Your impression defines their expression” ― Fela Durotoye

I have been a passionate advocate of Customer Experience Design for many years. 605 more words

Balanced Scorecard vs Six Sigma

As businesses entered the information era, many companies started to launch a series of improvement programs. Among them, Six Sigma program was first initiated as a powerful and process improvement tool at Motorola in 1987 and soon became the most popular quality management tool due to successful promotion by Jack Welch in 1995. 547 more words

Balanced Scorecard

Today businesses are in a mode of transition as they transform themselves for information based competition. In such a scenario, a firm’s ability to exploit its intangible assets has become more decisive than its ability to manage &             invest in its physical assets. 631 more words


Performance Improvement: Learning By The Numbers

By guest experts, Ajay Pangarkar, CTDP, CPA, CMA, and Teresa Kirkwood, CTDP

“How can we do better?”
It’s a simple but fundamental business question. Ultimately, every organization’s survival depends on how well its leaders respond to that question. 1.410 more words